Cognistat Policies

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including IP address, cookie information and the page(s) visited. We do not sell any information acquired through these means.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the Internet.

Refund Policy

Returns of the product can be made within thirty (30) days from the time of sale. Refunds will be made as a credit to the same credit card used at the time of the initial purchase within seven (7) business days upon receipt of the returned merchandise.

Shipping Policy

Your items will ship out within two (2) business days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are U.S. Postal Service and FedEx. Sorry, but we cannot ship to a P.O. Box. We must have a street address.

Upon shipment your tracking number will be available upon request with by e-mail or by telephone.

Shipping and Handling Costs

$15 is charged for ordinary shipping within the United States and $20 is charged on orders shipping to Canada. Expedited or express shipping will be charged at the prevailing rate at the time of purchase.

$30.00 is charged on all international orders. Expedited or express shipping will be charged at the prevailing rate at the time of purchase.

Sales tax applies on all California sales at the applicable sales tax rate at the time of purchase.